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Table 2 The number of runs, number of patients excluded, and number of surveys mailed. Percentages are in brackets and referenced to number of runs, with the exception of surveys returned which are referenced to surveys mailed.

From: Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study

 

Number of runs

Patients not transported

Nursing home patients

Cardiac arrest/Dead on arrival

Repeat customer/No mailing address

Surveys mailed

Surveys returned

Year 1

1,159

299(26)

58(5)

32(3)

209(18)

561(48)

239(43)

Year 2

1,196

318(27)

48(4)

31(3)

64(5)

735(61)

213(29)

Year 3

1,218

269(22)

48(4)

26(2)

106(9)

769(63)

237(31)

Year 4

1,233

272(22)

25(2)

31(3)

296(24)

609(49)

168(28)

Total

4,806

1,158(24)

179(4)

120(2)

675(14)

2,674(56)

857(32)