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Table 3 Proportion and 95% confidence interval of the proportion of respondents indicating they were satisfied or very satisfied with assessed service components. The number responding to each question is shown.

From: Postal survey methodology to assess patient satisfaction in a suburban emergency medical services system: an observational study

 

Year 1

Year 2

Year 3

Year 4

Question 1 (n = 853)

100.0

(98.0 – 100.0)

100.0

(97.8 – 100.0)

100.0

(98.0 – 100.0)

99.4

(96.2 – 100.0)

Question 2 (n = 852)

100.0

(98.0 – 100.0)

99.5

(97.0 – 100.0)

99.1

(96.6 – 99.9)

99.4

(96.2 – 100.0)

Question 3 (n = 842)

98.7

(96.0 – 99.7)

98.1

(94.8 – 99.4)

99.1

(96.6 – 99.8)

98.2

(94.4 – 99.5)

Question 4 (n = 838)

99.1

(96.6 – 99.9)

99.5

(96.9 – 100.0)

99.6

(97.2 – 100.0)

98.8

(95.2 – 99.8)

Question 5 (n = 848)

99.6

(97.3 – 100.0)

100.0

(97.8 – 100.0)

99.1

(96.6 – 99.9)

99.4

(96.2 – 100.0)