Table 4 Responses to the open ended questions.
Response category | Proportion | 95% confidence interval | |
|---|---|---|---|
QuestionA: Did you have any other concerns, related to your emergency, that you felt was not addressed by our personnel? | No answer | 33.7 | (30.6 – 37.0) |
No concerns | 63.0 | (59.6 – 66.2) | |
Some concerns | 3.3 | (2.2 – 4.8) | |
Question B: Please tell us the single most important action we took that made you fell better. | No answer | 22.8 | (20.1 – 25.8) |
Interpersonal communication | 42.3 | (38.9 – 45.7) | |
Response time | 21.2 | (18.5 – 24.1) | |
Technical actions | 10.4 | (8.5 – 12.7) | |
Other actions | 3.3 | (2.2 – 4.8) | |
Question C: What could we have done differently that might have made your experience more positive? | No answer | 41.0 | (37.7 – 44.4) |
Nothing | 52.8 | (49.3 – 56.1) | |
Something | 6.2 | (4.7 – 8.1) |