Table 2 The overall satisfaction rate of study participant regarding services and courtesy of staff at emergency outpatient department, from March 13 to May 15/2014, Hawassa University Referral Hospital, Hawassa, southern Ethiopia
Questions | Dissatisfied (%) | Satisfied (%) |
|---|---|---|
Consultation time with physician | 19(4.7) | 383(95.3) |
Courtesy of staff | ||
 Doctor | 19(4.7) | 387(95.3) |
 Nurse | 28(6.9) | 377(96.1) |
 Medical Laboratory professionals | 12(3.0) | 376(97.0) |
 Pharmacy professionals | 35(8.7) | 366(91.3) |
 Registration staff | 25(6.2) | 380(93.8) |
 Securityguard | 84(20.6) | 323(79.4) |
 Porter | 29(7.4) | 364(92.6) |
 Casher | 34(8.6) | 363(93.4) |
The overall satisfaction of courtesy | 32(8.3) | 367(91.7) |
Health care service | ||
 Physical examination by Doctor | 18(4.4) | 388(95.6) |
 Nursing services | 41(10.1) | 363(89.9) |
Medical Laboratory services | ||
 Availability of the test | 94(24.3) | 293(76.6) |
 Waiting time to get the lab professionals | 21(5.5) | 364(94.5) |
 Waiting time to get lab result | 32(8.3) | 353(91.7) |
 Payment for lab tests. | 65(17.0) | 318(83.0) |
 Cleanliness of lab | 76(19.8) | 308(81.2) |
 Cleanness of Waiting area | 99(25.7) | 286(74.3) |
 Completeness of information | 25(6.5) | 360(93.5) |
The overall satisfaction of Lab services | 59 (15.3) | 326(84.7) |
Pharmacyservice | ||
 Availability of drug | 270(68.1) | 127(31.9) |
 Payment for drug | 79(20.2) | 313(79.8) |
 Completeness of information on how and when to take the prescribed drugs | 34(8.8) | 361(91.2) |
The overall satisfaction of pharmacy services | 128(32.4) | 267(67.6) |
The overall satisfaction of ED services | 53 (13.4) | 345(86.6) |