Category | Item | Weighted score (1–5, 1 = not important at all, 5 = very important) |
---|---|---|
Relationship | 1. Greeting and team introduction | 4.2 |
2. Social talk | 3.8 | |
3. Maintaining continuous contact | 4.6 | |
4. Using the patient’s name (avoiding ‘the patient’) | 4.0 | |
5. Physical positioning | 3.8 | |
6.Talking TO and less ABOUT the patient | 3.8 | |
7. Respectful communication | 4.9 | |
Sharing power | 8. Clarifying with the patient his/her preference concerning the level of information and involvement/collaboration | 4.2 |
9. Considering the patient’s preferences regarding their medical care | 3.8 | |
10. Involvement in decision-making | 4.8 | |
Information exchange | 11. Eliciting the patient’s perspective | 5.0 |
12. Avoiding misunderstanding of information provided by the patient | 4.9 | |
13. Situation updates | 4.3 | |
14. Information and discussion about diagnostics, treatments, procedures, and plan ahead. | 4.8 | |
15. Preparing and supporting through procedures | 4.7 | |
Safe and caring environment | 16. Safeguarding the patient’s integrity | 4.4 |
17. Interaction with the patient is well-coordinated within the team | 4.2 | |
18. Optimising physical comfort | 4.2 | |
19. Recognising, acknowledging, and responding to emotions | 4.6 | |
Social circumstances | 20. Information to next of kin | 4.7 |
21. Support with practical issues | 4.2 | |
22. Psychosocial issues | 3.8 |