Table 2 Groups of performance indicators across the acute care pathway (n = 2953 indicators)

General emergent and urgent healthcare

 1. Pre-hospital services

13.6%

  1.1. Volume of patients contacting Emergency Medical Services

225

20

  1.2. Volume of bystander cardiopulmonary resuscitation

26

10

  1.3. Proportion of patients with out-of-hospital cardiac arrest witnessed by bystanders

12

9

  1.4. Pre-hospital treatment times: from call to care provided

59

12

  1.5. Survival rate of patients with out-of-hospital cardiac arrest

81

14

 2. Admission to the Emergency Department

46.2%

  2.1. Volume of Emergency Department visits

1066

87

  2.2. Arrival mode to the Emergency Department

78

22

  2.3. Level of urgency by triage system

186

34

  2.4. Clinical severity at admission

26

8

  2.5. Duration of symptoms prior to presentation^b

9

5

 3. Diagnosis

5.5%

  3.1. Volume of diagnostic procedures

131

16

  3.2. Rate of positive findings after diagnostic testing

32

4

 4. Treatment

4.9%

  4.1. Volume of therapeutic interventions

106

18

  4.2 Operational times

17

10

  4.3 Length of stay (Emergency Department / in-hospital)

22

16

 5. Outcomes

9.3%

  5.1 Disposition after visit to the Emergency Department

228

49

  5.2 Unscheduled returns / re-admissions^b

3

3

  5.3 Scheduled follow-up visit after Emergency Department visit^b

2

2

  5.2 Mortality rate after Emergency Department admission

43

23

General surgery in the Emergency Derpartment

 1. Admission to the Emergency Department

5.7%

  1.1. Volume of Emergency Department visits

101

17

  1.2. Clinical severity at admission

68

19

 2. Diagnosis

0.3%

  2.1. Volume of diagnostic procedures

8

4

 3. Treatment

3.3%

  3.1. Volume of emergency surgeries

30

10

  3.2. Change in treatment approach

43

19

  3.3. Length of hospital stay

19

20

 4. Outcomes

0.9%

  4.1 Post-operative complications

10

8

  4.2 Mortality rate

16

12