Item | Level of satisfaction | ||||
---|---|---|---|---|---|
Very unsatisfied | Unsatisfied | Fair | Satisfied | Very satisfied | |
No. (%) | No. (%) | No. (%) | No. (%) | No. (%) | |
Courtesy of staff in the registration area | 62 (6.4) | 112 (11.6) | 176 (18.3) | 464 (48.2) | 149 (15.5) |
Comfort and pleasantness of the waiting area | 35 (3.6) | 185 (19.2) | 269 (27.9) | 398 (41.3) | 76 (7.9) |
Comfort and pleasantness during examination | 27 (2.8) | 192 (19.9) | 215 (22.3) | 429 (44.5) | 100 (10.4) |
Friendliness/courtesy of the nurse | 32 (3.3) | 79 (8.2) | 240 (24.9) | 501 (52.0) | 111 (11.5) |
Concern the nurse showed for doing medical orders | 20 (2.1) | 75 (7.8) | 224 (23.3) | 520 (54.0) | 124 (12.9) |
Courtesy of security staff | 38 (3.9) | 105 (10.9) | 258 (26.8) | 468 (48.6) | 94 (9.8) |
Courtesy of staff who transfer the patients | 29 (3.0) | 116 (12.0) | 289 (30.0) | 399 (41.4) | 130 (13.5) |
Length of wait before going to an exam room | 78 (8.1) | 175 (18.2) | 189 (19.6) | 378 (39.3) | 143 (14.8) |
Friendliness/courtesy of the care provider | 18 (1.9) | 66 (6.9) | 196 (20.4) | 560 (58.2) | 123 (12.8) |
Explanations the care provider gave you about your condition | 99 (10.3) | 229 (23.8) | 249 (25.9) | 325 (33.7) | 61 (6.3) |
Concern the care provider showed for your questions or worries | 40 (4.2) | 175 (18.2) | 254 (26.4) | 394 (40.9) | 100 (10.4) |
Care provider’s efforts to include you in decisions about your treatment | 77 (8.0) | 242 (25.1) | 257 (26.7) | 316 (32.8) | 71 (7.4) |
Information the care provider gave you about medications | 102 (10.6) | 247 (25.6) | 270 (28.0) | 299 (31.0) | 45 (4.7) |
Instructions the care provider gave you about follow-up care | 76 (7.9) | 246 (25.5) | 286 (29.7) | 301 (31.3) | 54 (5.6) |
Degree to which care provider talked with you using words you could understand | 19 (2.0) | 40 (4.2) | 202 (21.0) | 523 (54.3) | 179 (18.6) |
Amount of time the care provider spent with you | 24 (2.5) | 97 (10.1) | 258 (26.8) | 465 (48.3) | 119 (12.4) |
Frequency of being visit by physicians | 38 (3.9) | 131 (13.6) | 253 (26.3) | 431 (44.8) | 110 (11.4) |
Overall cheerfulness of hospital practice | 44 (4.6) | 101 (10.5) | 261 (27.1) | 442 (45.9) | 115 (11.9) |
Overall cleanliness of hospital practice | 51 (5.3) | 159 (16.5) | 209 (21.7) | 442 (45.9) | 102 (10.6) |
Likelihood of your recommending the practice to others. | 42 (4.4) | 62 (6.4) | 156 (16.2) | 477 (49.5) | 226 (23.5) |