Table 6 Logistic Regression analysis of factors associated with patient satisfaction among emergency outpatient departments in GURH, Northwest Ethiopia; May 2012
Character | Level of satisfaction | OR (95% C.I.) | P-value | ||
|---|---|---|---|---|---|
Satisfied | Not satisfied | Crude | Adjusted | ||
OPD site visited | <0.0001 | ||||
Medicine | 201 | 215 | 1.3 (0.9,1.8) | 1.3 (0.9, 1.2) | .164 |
Surgery | 126 | 106 | 1.6 (1.1, 2.4) | 1.6 (1.1, 2.4) | .039 |
OBGY | 87 | 38 | 3.1 (1.9, 5.0) | 3.4 (2.1, 5.8) | <0.0001 |
Oral health, psychiatry | 13 | 11 | 1.6 (0.7, 3.7) | 1.5 (0.6, 3.8) | .379 |
Pediatrics | 71 | 95 | 1 | 1 | |
Visiting days of the week | .049 | ||||
Monday | 50 | 65 | 0.9 (0.5, 1.5) | .9 (0.5,1.5) | .587 |
Tuesday | 103 | 92 | 1.3 (0.8, 2.1) | 1.4 (0.8, 2.3) | .231 |
Wednesday | 97 | 93 | 1.2 (0.7, 1.9) | 1.4 (0.8, 2.3) | .223 |
Thursday | 91 | 67 | 1.5 (0.9, 2.6) | 1.7 (1.1, 3.0) | .044 |
Friday | 64 | 49 | 1.5 (0.9, 2.6) | 1.9 (1.1, 3.4) | .027 |
Saturday | 48 | 48 | 1.1 (0.6, 2.0) | 1.2 (0.6, 2.1) | .636 |
Sunday | 45 | 51 | 1 | 1 | |
Medical condition on arrival | <0.0001 | ||||
Good condition | 45 | 80 | 1 | 1 | |
Somewhat sick | 185 | 231 | 1.4 (0.9, 2.2) | 1.6 (1.1,2.5) | .030 |
Very sick | 268 | 154 | 3.1 (2.0, 4.7) | 3.6 (2.3, 5.5) | <.0001 |
Degree of confidence on the hospital | <0.0001 | ||||
Very confident | 342 | 240 | 1.7 (1.1, 2.8) | 1.9 (1.1,3.1) | .019 |
Confident | 109 | 159 | 0.8 (0.5, 1.4) | 0.95 (0.6, 1.7) | .853 |
Somewhat confident | 14 | 26 | 0.7 (0.3, 1.5) | 0.6 (0.3, 1.3) | .200 |
Not confident at all | 33 | 40 | 1 | 1 | |
Reported discrimination in service | |||||
No discrimination | 172 | 85 | 1 | 1 | <0.0001 |
Felt discriminated | 326 | 380 | 0.4 (0.3, 0.6) | 0.4 (0.2,0.7) | |