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Table 5 Potential Hospital Service Offerings Presented to ED Frequent Users

From: Emergency department use and barriers to wellness: a survey of emergency department frequent users

Service offering No Yes N/A
Referral to a primary care physician 42% (40/96) 17% (16/96) 42% (40/96)
After-hours options for minor health issues besides the emergency department 35% (34/95) 63% (60/95) 1% (1/95)
A nurse to work with you one-on-one to help manage health care needs 38% (36/95) 53% (50/95) 9% (9/95)
Transportation to get to medical appointments on-time 51% (48/95) 46% (44/95) 3% (3/95)
Access to mental or behavioral health services 53% (50/95) 42% (40/95) 5% (5/95)
Online appointment scheduling 69% (66/95) 31% (29/95) 0% (0/95)
Referral to a specialist 39% (37/95) 44% (42/95) 17% (16/95)
Other 55% (52/95) 28% (27/95) 2% (2/95)