Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Table 1 The sociodemographic characteristics of study participants of emergency outpatient department, March 13 to May 15/2014, Hawassa University Referral Hospital, Hawassa, southern Ethiopia

Demographic characteristics	Frequency	Percent
Gender
Male	270	66.3
Female	137	33.7
Total	407	100.0
Age
18-27	98	24.1
28-37	140	34.4
38-47	116	28.5
48-57	49	12.0
58-67	4	1.0
Total	407	100.0
Level of education
Illiterate	27	6.6
Read and write	55	13.5
Elementary	60	14.7
High school	129	31.7
Diploma	83	20.4
Degree and above	53	13.0
Total	407	100.0
Timeofvisit
Morning	195	47.9
Evening	163	40.0
Night	49	12.0
Total	407	100.0
Frequency of visit
New	192	47.2
Repeat	215	52.8
Total	407	100.0
Client
Patient	35	8.6
Relative/friend	370	91.4
Total	407	100.0
Address of client
Urban	242	59.5
Rural	165	40.5
Total	407	100.0

ISSN: 1471-227X