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Table 2 The overall satisfaction rate of study participant regarding services and courtesy of staff at emergency outpatient department, from March 13 to May 15/2014, Hawassa University Referral Hospital, Hawassa, southern Ethiopia

From: Assessment of client satisfaction on emergency department services in Hawassa University Referral Hospital, Hawassa, Southern Ethiopia

Questions Dissatisfied (%) Satisfied (%)
Consultation time with physician 19(4.7) 383(95.3)
Courtesy of staff
 Doctor 19(4.7) 387(95.3)
 Nurse 28(6.9) 377(96.1)
 Medical Laboratory professionals 12(3.0) 376(97.0)
 Pharmacy professionals 35(8.7) 366(91.3)
 Registration staff 25(6.2) 380(93.8)
 Securityguard 84(20.6) 323(79.4)
 Porter 29(7.4) 364(92.6)
 Casher 34(8.6) 363(93.4)
The overall satisfaction of courtesy 32(8.3) 367(91.7)
Health care service
 Physical examination by Doctor 18(4.4) 388(95.6)
 Nursing services 41(10.1) 363(89.9)
Medical Laboratory services
 Availability of the test 94(24.3) 293(76.6)
 Waiting time to get the lab professionals 21(5.5) 364(94.5)
 Waiting time to get lab result 32(8.3) 353(91.7)
 Payment for lab tests. 65(17.0) 318(83.0)
 Cleanliness of lab 76(19.8) 308(81.2)
 Cleanness of Waiting area 99(25.7) 286(74.3)
 Completeness of information 25(6.5) 360(93.5)
The overall satisfaction of Lab services 59 (15.3) 326(84.7)
Pharmacyservice
 Availability of drug 270(68.1) 127(31.9)
 Payment for drug 79(20.2) 313(79.8)
 Completeness of information on how and when to take the prescribed drugs 34(8.8) 361(91.2)
The overall satisfaction of pharmacy services 128(32.4) 267(67.6)
The overall satisfaction of ED services 53 (13.4) 345(86.6)
  1. ED Emergency Department