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Table 4 Descriptive statistics

From: Patients’ time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study

Variable Strongly disagree (%) Disagree (%) Neither agree nor disagree (%) Agree (%) Strongly agree (%) Missing data (N)
Satisfaction in the waiting room 4.8 6.2 17.9 41.0 30.0 12
Waiting time matches patients’ expectations 12.6 20.3 13.2 35.4 18.5 17
Appropriate assessment of emergency level by caregivers 0.8 3.7 15.4 51.0 29.1 17
Satisfaction with information received about the stages of care in the emergency unit 1.6 3.0 12.7 52.2 30.5 11
Organization of the emergency unit 2.2 6.0 16.0 52.5 23.4 8
Feeling of being forgotten 31.5 30.1 15.4 16.0 7.0 10
Frustration caused by patients being seen before you 31.6 28.1 25.9 9.1 5.2 104
Being able to position yourself in the waiting queue 10.1 12.5 29.5 34.1 13.8 52
Interested in waiting elsewhere 7.9 8.3 16.3 31.1 36.4 17
Respect of privacy 2.4 3.4 9.9 47.9 36.4 14
Discomfort disrupted by other patients 39.8 28.3 17.5 10.7 3.7 22
Discomfort disrupted by the coming and going of caregivers 45.6 30.0 16.0 5.3 3.1 22
Discomfort related to the material/furniture 38.1 28 17.5 11.3 5.1 23
Discomfort disrupted by the lack of occupations/distractions 28.5 26.8 23.5 15.7 5.6 24
Would recommend the emergency unit to others 2.0 5.4 15.9 41.3 35.3 13
  Superior (%) Similar (%) Inferior (%) Missing data   
Patient perception of their own emergency level compared to other patients 9.2 68.7 22.1 42   
  Not informed (%) Informed Cannot remember (%) Missing data (N)   
Indication of a waiting time by the nurse 53.2 35.8 11.0 18   
  Mean Standard deviation N Missing data (N)   
Waiting time expected by the patient (min) 94.85 63.68 481 28   
Patient’s estimation of the maximum reasonable waiting time before seeing a doctor (min) 65.42 47.97 472 37   
Actual waiting time of the patient (minutes) 78 77 508 1   
  Very long (%) Long (%) Acceptable (%) Short (%) Very short (%) Missing data (N)
Perception of the waiting time 13.1 19.3 43.5 14.1 9.9 6