Variable | Strongly disagree (%) | Disagree (%) | Neither agree nor disagree (%) | Agree (%) | Strongly agree (%) | Missing data (N) |
---|---|---|---|---|---|---|
Satisfaction in the waiting room | 4.8 | 6.2 | 17.9 | 41.0 | 30.0 | 12 |
Waiting time matches patients’ expectations | 12.6 | 20.3 | 13.2 | 35.4 | 18.5 | 17 |
Appropriate assessment of emergency level by caregivers | 0.8 | 3.7 | 15.4 | 51.0 | 29.1 | 17 |
Satisfaction with information received about the stages of care in the emergency unit | 1.6 | 3.0 | 12.7 | 52.2 | 30.5 | 11 |
Organization of the emergency unit | 2.2 | 6.0 | 16.0 | 52.5 | 23.4 | 8 |
Feeling of being forgotten | 31.5 | 30.1 | 15.4 | 16.0 | 7.0 | 10 |
Frustration caused by patients being seen before you | 31.6 | 28.1 | 25.9 | 9.1 | 5.2 | 104 |
Being able to position yourself in the waiting queue | 10.1 | 12.5 | 29.5 | 34.1 | 13.8 | 52 |
Interested in waiting elsewhere | 7.9 | 8.3 | 16.3 | 31.1 | 36.4 | 17 |
Respect of privacy | 2.4 | 3.4 | 9.9 | 47.9 | 36.4 | 14 |
Discomfort disrupted by other patients | 39.8 | 28.3 | 17.5 | 10.7 | 3.7 | 22 |
Discomfort disrupted by the coming and going of caregivers | 45.6 | 30.0 | 16.0 | 5.3 | 3.1 | 22 |
Discomfort related to the material/furniture | 38.1 | 28 | 17.5 | 11.3 | 5.1 | 23 |
Discomfort disrupted by the lack of occupations/distractions | 28.5 | 26.8 | 23.5 | 15.7 | 5.6 | 24 |
Would recommend the emergency unit to others | 2.0 | 5.4 | 15.9 | 41.3 | 35.3 | 13 |
Superior (%) | Similar (%) | Inferior (%) | Missing data | |||
Patient perception of their own emergency level compared to other patients | 9.2 | 68.7 | 22.1 | 42 | ||
Not informed (%) | Informed | Cannot remember (%) | Missing data (N) | |||
Indication of a waiting time by the nurse | 53.2 | 35.8 | 11.0 | 18 | ||
Mean | Standard deviation | N | Missing data (N) | |||
Waiting time expected by the patient (min) | 94.85 | 63.68 | 481 | 28 | ||
Patient’s estimation of the maximum reasonable waiting time before seeing a doctor (min) | 65.42 | 47.97 | 472 | 37 | ||
Actual waiting time of the patient (minutes) | 78 | 77 | 508 | 1 | ||
Very long (%) | Long (%) | Acceptable (%) | Short (%) | Very short (%) | Missing data (N) | |
Perception of the waiting time | 13.1 | 19.3 | 43.5 | 14.1 | 9.9 | 6 |