|
Satisfaction in the waiting room
|
4.8
|
6.2
|
17.9
|
41.0
|
30.0
|
12
|
|
Waiting time matches patients’ expectations
|
12.6
|
20.3
|
13.2
|
35.4
|
18.5
|
17
|
|
Appropriate assessment of emergency level by caregivers
|
0.8
|
3.7
|
15.4
|
51.0
|
29.1
|
17
|
|
Satisfaction with information received about the stages of care in the emergency unit
|
1.6
|
3.0
|
12.7
|
52.2
|
30.5
|
11
|
|
Organization of the emergency unit
|
2.2
|
6.0
|
16.0
|
52.5
|
23.4
|
8
|
|
Feeling of being forgotten
|
31.5
|
30.1
|
15.4
|
16.0
|
7.0
|
10
|
|
Frustration caused by patients being seen before you
|
31.6
|
28.1
|
25.9
|
9.1
|
5.2
|
104
|
|
Being able to position yourself in the waiting queue
|
10.1
|
12.5
|
29.5
|
34.1
|
13.8
|
52
|
|
Interested in waiting elsewhere
|
7.9
|
8.3
|
16.3
|
31.1
|
36.4
|
17
|
|
Respect of privacy
|
2.4
|
3.4
|
9.9
|
47.9
|
36.4
|
14
|
|
Discomfort disrupted by other patients
|
39.8
|
28.3
|
17.5
|
10.7
|
3.7
|
22
|
|
Discomfort disrupted by the coming and going of caregivers
|
45.6
|
30.0
|
16.0
|
5.3
|
3.1
|
22
|
|
Discomfort related to the material/furniture
|
38.1
|
28
|
17.5
|
11.3
|
5.1
|
23
|
|
Discomfort disrupted by the lack of occupations/distractions
|
28.5
|
26.8
|
23.5
|
15.7
|
5.6
|
24
|
|
Would recommend the emergency unit to others
|
2.0
|
5.4
|
15.9
|
41.3
|
35.3
|
13
|
| |
Superior (%)
|
Similar (%)
|
Inferior (%)
|
Missing data
| | |
|
Patient perception of their own emergency level compared to other patients
|
9.2
|
68.7
|
22.1
|
42
| | |
| |
Not informed (%)
|
Informed
|
Cannot remember (%)
|
Missing data (N)
| | |
|
Indication of a waiting time by the nurse
|
53.2
|
35.8
|
11.0
|
18
| | |
| |
Mean
|
Standard deviation
|
N
|
Missing data (N)
| | |
|
Waiting time expected by the patient (min)
|
94.85
|
63.68
|
481
|
28
| | |
|
Patient’s estimation of the maximum reasonable waiting time before seeing a doctor (min)
|
65.42
|
47.97
|
472
|
37
| | |
|
Actual waiting time of the patient (minutes)
|
78
|
77
|
508
|
1
| | |
| |
Very long (%)
|
Long (%)
|
Acceptable (%)
|
Short (%)
|
Very short (%)
|
Missing data (N)
|
|
Perception of the waiting time
|
13.1
|
19.3
|
43.5
|
14.1
|
9.9
|
6
|
