Table 4 Descriptive statistics

Satisfaction in the waiting room

4.8

6.2

17.9

41.0

30.0

12

Waiting time matches patients’ expectations

12.6

20.3

13.2

35.4

18.5

17

Appropriate assessment of emergency level by caregivers

0.8

3.7

15.4

51.0

29.1

17

Satisfaction with information received about the stages of care in the emergency unit

1.6

3.0

12.7

52.2

30.5

11

Organization of the emergency unit

2.2

6.0

16.0

52.5

23.4

8

Feeling of being forgotten

31.5

30.1

15.4

16.0

7.0

10

Frustration caused by patients being seen before you

31.6

28.1

25.9

9.1

5.2

104

Being able to position yourself in the waiting queue

10.1

12.5

29.5

34.1

13.8

52

Interested in waiting elsewhere

7.9

8.3

16.3

31.1

36.4

17

Respect of privacy

2.4

3.4

9.9

47.9

36.4

14

Discomfort disrupted by other patients

39.8

28.3

17.5

10.7

3.7

22

Discomfort disrupted by the coming and going of caregivers

45.6

30.0

16.0

5.3

3.1

22

Discomfort related to the material/furniture

38.1

28

17.5

11.3

5.1

23

Discomfort disrupted by the lack of occupations/distractions

28.5

26.8

23.5

15.7

5.6

24

Would recommend the emergency unit to others

2.0

5.4

15.9

41.3

35.3

13

Superior (%)

Similar (%)

Inferior (%)

Missing data

Patient perception of their own emergency level compared to other patients

9.2

68.7

22.1

42

Not informed (%)

Informed

Cannot remember (%)

Missing data (N)

Indication of a waiting time by the nurse

53.2

35.8

11.0

18

Mean

Standard deviation

N

Missing data (N)

Waiting time expected by the patient (min)

94.85

63.68

481

28

Patient’s estimation of the maximum reasonable waiting time before seeing a doctor (min)

65.42

47.97

472

37

Actual waiting time of the patient (minutes)

78

77

508

1

Very long (%)

Long (%)

Acceptable (%)

Short (%)

Very short (%)

Missing data (N)

Perception of the waiting time

13.1

19.3

43.5

14.1

9.9

6