Skip to main content

Table 2 Dispatch service capabilities & dispatcher qualifications

From: Emergency medical dispatch services across Pan-Asian countries: a web-based survey

DS

Seoul

Hanoi

Tokyo

Miri

Davao

Tainan

Telangana

Singapore

Bangkok

Number of DCs

1

5

2

1

10

1

1

1

1

DS Configuration

Vertical

Horizontal

Horizontal

Vertical

Horizontal

Vertical

Vertical

Horizontal

Horizontal

Dispatch System

Protocol-Driven

NA

Protocol-Driven

Protocol-Driven

Guideline-Driven

Protocol-Driven

Protocol-Driven

Protocol-Driven

Guideline-Driven

Highest Level of Response

BLS + ALS

BLS

BLS + First Responder

BLS + ALS

BLS + ALS

BLS + ALS

BLS + ALS

BLS + ALS

BLS + ALS

Tiered Dispatch Response

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

 First Dispatch Response

Ambulance

Ambulance

Ambulance

NA

NA

NA

Ambulance

Ambulance

Ambulance

Fire Appliance

 

Fire Appliance

    

Fire Appliance

 
  

Police Car

    

Motorcycle

Motorcycle

  

Doctor Ambulance

      

DACPR

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

Other Pre-arrival Instructions

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

Medical Oversight

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

DS Standby Physician

Yes

Yes

Yes

No

Yes

No

Yes

No

No

Predominant Vocation

Paramedic

EMT

EMT

Paramedic

Nurse

Firefighter

Emergency Response Officer

Firefighter

Layperson

Minimum Entry Qualification

EMT Intermediate

BCLS

EMT Basic

EMT Basic

EMT Basic

EMT Basic

Graduate

First Aid + CPR + AED

First Aid + CPR + AED

Regularly Recertified

EMT Intermediate

BCLS

EMT Basic

CPR

AED

First Aid

NA

EMT Basic

CPR

AED

NA

First Aid

BCLS

AED

CPR

  1. DS Dispatch service, DC Dispatch Centre, Dispatch System Nature of call interrogation, BLS Basic life support, ALS Advanced life support, EMT Emergency medical technician, DACPR Dispatcher assisted cardio-pulmonary resuscitation, CPR Cardio-pulmonary resuscitation, BCLS Basic cardiac life support, AED Automated external defibrillator, Tiered Dispatch Response Dispatch response differs based on call severity, Other Pre-Arrival Instructions Instructions or guidance not involving DACPR provided by dispatcher to the individuals making the emergency call, Medical Oversight Physician supervision of the dispatch process, DS Standby Physician Physician(s) physically present in the dispatch center(s) to handle difficult calls, Minimum Entry Qualification Minimum qualification(s) required to be deployed as a dispatcher, Regularly Recertified Qualification(s) required to be regularly renewed