Table 2 e-OVR satisfaction, usability, training, confidentiality, and security system

 I know where to access the e-OVR from

Agree

146

98

22

45.8

168

85.3

Disagree

2

1.3

22

45.8

24

12.2

 I understand how to use the e-OVR system.

Agree

141

94.6

21

43.8

162

82.2

Disagree

2

1.3

22

45.8

24

12.2

 The e-OVR incident reporting process is complex.

Agree

50

33.6

14

29.2

64

32.5

Disagree

58

38.9

15

31.3

73

37.1

 The e-OVR reporting process is time consuming

Agree

45

30.2

17

35.4

62

31.5

Disagree

70

47

10

20.8

80

40.6

 Using the e-OVR system requires a lot of mental effort

Agree

26

17.4

9

18.8

35

17.8

Disagree

84

56.4

12

25

96

48.7

 We have a non-punitive culture (no blame culture) of reporting in our hospital (i.e., punishment or discipline after reporting is not promoted).

Agree

75

50.3

21

43.8

96

48.7

Disagree

31

20.8

9

18.8

40

20.3

 Reporting the incidents could improve the quality of healthcare & patient safety

Agree

131

87.9

42

87.5

173

87.8

Disagree

2

1.3

1

2.1

3

1.5

 There is disciplinary action after reporting the incidents

Agree

89

59.7

10

20.8

99

50.3

Disagree

15

10.1

7

14.6

22

11.2

 I can get timely feedback after reporting

Agree

76

51

5

10.4

81

41.1

Disagree

27

18.1

16

33.3

43

21.8

 The culture in our hospital is: the higher the number of incident reports, the better

Agree

59

39.6

10

20.8

69

35

Disagree

37

24.8

7

14.6

44

22.3

 The training provided included sufficient knowledge & skills

Agree

135

90.6

32

66.7

167

84.8

Disagree

6

4

7

14.6

13

6.6

 I understand what should be reported

Agree

144

96.6

27

56.3

171

86.8

Disagree

1

0.7

8

16.7

9

4.6

 I understand the importance of reporting incidents

Agree

144

96.6

38

79.2

182

92.4

Disagree

1

0.7

3

6.3

4

2

 Have you ever reported an incident using electronic OVR system?

Yes

139

93.3

17

35.4

156

79.2

No

10

6.7

31

64.6

41

20.8