Table 2 Family satisfaction at item and dimension level
From: Family satisfaction in the intensive care unit, a cross-sectional study from Norway
FS-ICU 24, item number | Mean (±SD)a |
|---|---|
FS-CARE | 74.1(15.2) |
 1. How well did the ICU staff treat your family member with courtesy, respect and compassion? | 78.5(18.0) |
 2. How well did the ICU staff assessed and treated your family member`s pain? | 79.8(17.3) |
 3. How well did the ICU staff assessed and treated your family member`s breathlessness? | 73.3(22.1) |
 4. How well did the ICU staff assessed and treated your family member`s agitation? | 74.1(20.6) |
 5. How well did the ICU staff showed an interest in your needs? | 74.1(19.6) |
 6. How well did the ICU staff provide emotional support? | 72.4(21.0) |
 7. How well did the ICU staff co-ordinated the care of your family member? | 75.4(16.7) |
 8. How well did the ICU staff treat you with courtesy, respect and compassion? | 78.5(18.0) |
 9. How well do you think the nurses cared for your family member? | 78.5(16.7) |
 10. How often did the nurses communicated to you about the family member`s condition? | 71.9(19.5) |
 11. How well do you think the doctors cared for your family member? | 71.1(20.5) |
 12. The atmosphere in the intensive care unit was? | 72.8(20.7) |
 13. The atmosphere in the waiting room was? | 64.0(16.4) |
 14. How satisfied were you with the level or amount of health care your family member received in the ICU? | 73.2(21.1) |
FS-DM | 65.2(20.4) |
 15. How often did the doctors talk to you about your family member’s condition? | 46.5(26.9) |
 16. How willing were staff to answer your questions? | 72.8(23.8) |
 17. How capable were the intensive care staff of giving you explanations that you understood? | 71.5(21.9) |
 18. How honest do you think the information you received about your family member’s condition was? | 68.4(24.8) |
 19. How well did ICU staff inform about what was happening to your family member and why things were done? | 65.4(24.9) |
 20. How consistent was the information you received about your family member’s condition? | 62.3(25.5) |
 21. Did you feel included in the decision making process? | 67.1(22.2) |
 22. Did you feel supported during the decision making process? | 68.4(26.5) |
 23. Did you feel that you had control over the care of your family member? | 55.7(31.3) |
 24. Did you have adequate time to have your concerns addressed and questions answered? | 73.7(44.4) |
FS-TOTAL | 70.4(16.1) |