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RiskMan
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A reporting system to record, notify and investigate health and safety incidents and near misses at work.
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Tap Out program
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Nurses nominate to be swapped from one area of the ED to another in order to remove them from challenging patients or situations.
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Muster Slides
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Highlight potentially challenging patients which allows the in-charge nurse to distribute them evenly among nurses to reduce compassion fatigue and mental injury.
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Accountability letter
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A letter is sent on behalf of the hospital to a perpetrator of violence, informing them that their behaviour was inappropriate and that an alert will be placed on their medical record.
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Behavioural assessment unit
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The unit is co-located with the ED but removes patients from the more chaotic environment of the main ED area. The aim is to fast-track the admission of patients with intoxication and mental health issues.
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Management plan
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Management plans for complex patients include tailored strategies to prevent aggressive behaviour and de-escalate the specific patient when they become aggressive.
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