Table 5 Resolution for 111 calls
N | Themes & comments | |
|---|---|---|
Advice only | 3 | Delays in care for all 3 patients (advised to self-isolate). |
Ambulance sent and patient conveyed to hospital | 11 | |
Ambulance Dispatched and patient not taken to hospital | 5 | All dead on arrival or end of life. |
HCP from 111 call back | 1 | Delay in care. |
Clinical assessment service | 3 | |
End of life advice on last day of life | 5 | 4 care home patients in last day of life. |
No response from 111 | 1 | Delay of 2 h for 1 patient. |
999 response from 111 | 6 | Ambulance dispatch = 5 (4 conveyed to hospital, 3 from care home, 1 delay). No data for 1. |
Refer to GP | 20 | 15 care home patients (13 died same day). 3 others referred to hospital by GP. 2 expected deaths at home. |
Referral to Pharmacy | 1 | |
Urgent Community Response | 3 | All 3 delays in care, 2 referred to ED same day by community team. |
Total | 59 |