Conceptual model domain | Domain definition |
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1. Person-centred relationships between patients and ED care providers | Relationships between patients and care providers, founded on mutual respect, and an acknowledgement that the patient is a person (not a medical condition) with individual needs, values, and preferences. |
2. Confidence in ED care providers | Patient perceptions of care providers’ knowledge, skill, and competence through the provision of thorough and comprehensive care. |
3. Patient engagement in ED care | The opportunity patients have, and their capability, to be informed, involved, and included in their ED care to the extent they choose. |
4. Safety, comfort, and privacy in the ED | Patient perceptions of safety, comfort (both physical and psychological), and privacy in the ED environment. |
5. Receiving timely ED care | Patient perceptions of the timeliness in which they received ED care, and the extent to which they were informed about waiting and the progression of their ED care. |