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Table 1 Conceptual model domain definitions

From: Establishing the content validity of a new emergency department patient-reported experience measure (ED PREM): a Delphi study

Conceptual model domain

Domain definition

1. Person-centred relationships between patients and ED care providers

Relationships between patients and care providers, founded on mutual respect, and an acknowledgement that the patient is a person (not a medical condition) with individual needs, values, and preferences.

2. Confidence in ED care providers

Patient perceptions of care providers’ knowledge, skill, and competence through the provision of thorough and comprehensive care.

3. Patient engagement in ED care

The opportunity patients have, and their capability, to be informed, involved, and included in their ED care to the extent they choose.

4. Safety, comfort, and privacy in the ED

Patient perceptions of safety, comfort (both physical and psychological), and privacy in the ED environment.

5. Receiving timely ED care

Patient perceptions of the timeliness in which they received ED care, and the extent to which they were informed about waiting and the progression of their ED care.

  1. ED Emergency Department