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Table 4 Rate of patients reporting to be satisfied or very satisfied over the redirection process

From: Safety assessment of a redirection program using an electronic application for low-acuity patients visiting an emergency department

Steps of the redirection process

All patients

n/total

(%)

Adults

n/total

(%)

Children

n/total

(%) N = 61

Level 3

n/total

(%) N = 167

Level 4

n/total

(%) N = 469

Level 5

n/total

(%) N = 333

Redirection Suggestion by the triage nurse

830/931 (89)

778/874 (89)

52/57 (91)

137/159 (86)

396/444 (89)

291/318 (92)

Explanations given by the triage nurse

826/928 (89)

773/871 (89)

53/57 (93)

139/158 (88)

395/442 (89)

285/318 (90)

Days availability for clinic appointment

882/924 (96)

826/867 (95)

56/57 (98)

151/158 (96)

420/439 (96)

302/317 (95)

Time slots availability for clinic appointment

859/923 (93)

806/866 (93)

53/57 (93)

140/158 (89)

418/438 (95)

293/317 (92)

Overall satisfaction with the redirection process

779/923 (84)

730/865 (84)

49/58 (84)

124/158 (79)

373/438 (85)

275/317 (87)

Would consider the redirection process in the future

841/916 (92)

786/859 (92)

55/57 (96)

142/157 (90)

400/435 (92)

290/314 (92)

The redirection process should be considered at provincial level

871/909 (96)

815/851 (96)

56/58 (97)

149/158 (94)

412/427 (96)

301/314 (96)

Patient present at the appointment

874/929 (94)

821/870 (94)

53/59 (90)

150/159 (94)

415/443 (94)

299/317 (94)

Care provided at the clinic

699/865 (81)

656/814 (81)

43/51 (84)

111/148 (75)

347/409 (85)

234/298 (79)