Steps of the redirection process | All patients n/total (%) | Adults n/total (%) | Children n/total (%) N = 61 | Level 3 n/total (%) N = 167 | Level 4 n/total (%) N = 469 | Level 5 n/total (%) N = 333 |
---|---|---|---|---|---|---|
Redirection Suggestion by the triage nurse | 830/931 (89) | 778/874 (89) | 52/57 (91) | 137/159 (86) | 396/444 (89) | 291/318 (92) |
Explanations given by the triage nurse | 826/928 (89) | 773/871 (89) | 53/57 (93) | 139/158 (88) | 395/442 (89) | 285/318 (90) |
Days availability for clinic appointment | 882/924 (96) | 826/867 (95) | 56/57 (98) | 151/158 (96) | 420/439 (96) | 302/317 (95) |
Time slots availability for clinic appointment | 859/923 (93) | 806/866 (93) | 53/57 (93) | 140/158 (89) | 418/438 (95) | 293/317 (92) |
Overall satisfaction with the redirection process | 779/923 (84) | 730/865 (84) | 49/58 (84) | 124/158 (79) | 373/438 (85) | 275/317 (87) |
Would consider the redirection process in the future | 841/916 (92) | 786/859 (92) | 55/57 (96) | 142/157 (90) | 400/435 (92) | 290/314 (92) |
The redirection process should be considered at provincial level | 871/909 (96) | 815/851 (96) | 56/58 (97) | 149/158 (94) | 412/427 (96) | 301/314 (96) |
Patient present at the appointment | 874/929 (94) | 821/870 (94) | 53/59 (90) | 150/159 (94) | 415/443 (94) | 299/317 (94) |
Care provided at the clinic | 699/865 (81) | 656/814 (81) | 43/51 (84) | 111/148 (75) | 347/409 (85) | 234/298 (79) |