Access | Local primary care services need greater capacity.ED pathways must direct patients to other hospital services (such as ambulatory care) and community primary care services |
Appropriate referrals | 111 services must consider capacity for primary care at EDs and refer to community primary care services, referring appropriate patients to primary care services in EDs only with appointments.. |
Publicity | Media about service developments must include education about when access to EDs /primary care services is appropriate. |
Waiting times | Limits are needed on the number of patients who are referred to EDs from areas that hospitals are not commissioned to treat. |
Education | Information and support should be provided to patients in specific population groups (for example tourists) to support them to register with community primary care services |