Table 1 Thematic Content of Professionalism Narratives Within the Medical- Clinical Interaction Domain
Theme | % | Subcategory | #Pos | #Neg | #Hyb | #Tot* |
|---|---|---|---|---|---|---|
1. Manifesting respect or disrespect in clinical interactions with patients, families, colleagues, and coworkers | 33.7 | a. Respecting patients'/families' decisions, wishes, or needs | 14 | 8 | 9 | 31 |
| Â | Â | b. Acting respectfully with patients/families in challenging situations | 12 | 7 | 3 | 22 |
| Â | Â | c. Having disrespect toward/from colleagues | 1 | 14 | 2 | 17 |
| Â | Â | d. Treating patient as a person and not a disease carrier | 1 | 1 | 0 | 2 |
| Â | Â | e. Using appropriate language/interaction with a patient/colleague | 1 | 10 | 1 | 12 |
| Â | Â | f. Being respectful to stigmatized populations | 4 | 9 | 2 | 15 |
| Â | Â | g. Using inappropriate humor/comments (behind the patient's back) | 0 | 21 | 1 | 22 |
| Â | Â | h. Criticizing others | 2 | 1 | 0 | 3 |
| Â | Â | i. Showing disrespect toward the profession/negative attitudes | 0 | 3 | 0 | 3 |
2. Managing communication challenges with patients and families | 16.7 | a. Handling difficult situations/conversations with patients/families | 25 | 3 | 6 | 34 |
| Â | Â | b. Communicating in a caring and compassionate way | 4 | 3 | 0 | 7 |
| Â | Â | c. Communicating with angry/resistant patients or families | 22 | 0 | 0 | 22 |
3. Demonstrating responsibility, pride, knowledge, and thoroughness | 9.8 | a. Displaying responsibility, honesty, and integrity | 3 | 12 | 0 | 15 |
| Â | Â | b. Acquiring updated knowledge/lifelong learning | 0 | 0 | 0 | 0 |
| Â | Â | c. Thoroughly investigating patients' problems | 8 | 7 | 1 | 16 |
| Â | Â | d. Striving toward excellence | 6 | 0 | 0 | 6 |
| Â | Â | e. Acknowledging your limitations | 0 | 0 | 0 | 0 |
| Â | Â | f. Having pride in work | 0 | 0 | 0 | 0 |
4. Spending time taking care of patients, patients' education, and understanding | 26.0 | a. Spending time to talk and answer patients'/families' needs for information and support | 54 | 8 | 3 | 65 |
| Â | Â | b. Spending time with patients, listening respectfully, learning their history and concerns | 17 | 3 | 2 | 22 |
| Â | Â | c. Communicating in a level/language that patients can understand | 2 | 0 | 0 | 2 |
| Â | Â | d. Taking full responsibility for patient care and informing health care providers and caregivers | 7 | 2 | 0 | 9 |
5. Going above and beyond, caring, and altruism | 6.6 | No subcategories | 20 | 3 | 2 | 25 |
6. Communicating and working in teams | 5.6 | No subcategories | 9 | 12 | 0 | 21 |
7. Unclear stories | 3.2 | General comments without a specific story | Â | Â | Â | 12 |