Table 3 Barriers, enablers and opportunities of follow up for workplace violence
| Level | Barriers | Enablers | Opportunities |
|---|---|---|---|
|
Individual Professionals |
Incident reporting process: • Lack of reporting • Experience with police | • Staff injuries | |
|
Individual Perpetrators |
Type of perpetrator: • Complex patients, reoffenders and visitors | • Different approach: Prevent mental health patients in ED | |
| Social Context | • High frequency violence | • Public education | |
| Organisational Context |
Initial response: • Accessing previous risk behaviour • Rewarding bad behaviour • Technical problems to report events Organisational action: • Lack of active follow-up |
• Organisational culture and support • Tap Out program • Muster Slides • Management plan • Recording risk behaviour • Accountability letter |
• Consequences for perpetrators • Apology letter • Security footage • Easier reporting process • Feedback to staff |
| Economic and Political context | |||
| Innovation (interventions) |