Table 1 Overview of most mentioned incidents in which the three key-themes made the incident more critical from the perspective of the ambulance care professional (alphabetical order)

• Aggression/violence/murder

• Cases where one’s own safety is at stake

• Domestic violence (abuse, neglect, harm)

• Heavily traumatized/mutilated bodies

• Planned ambulance runs where the patients tells his/her life story

• Psychiatric patients

• Resuscitations

• Sick or dead children

• Suicide