Table 2 Number and percentage distribution of CECSS item responses from patients (p) and significant others (so) (n = 162)

1. The nurse performed her/his duties with skill

p

71 (81.6)

15 (17.2)

1 (1.1)

0 (0.0)

0 (0.0)

so

60 (80.0)

12 (16.0)

1 (1.3)

2 (2.7)

0 (0.0)

2. The nurse seemed to know something about my/the patient’s illness or problem^a

p

53 (60.9)

22 (25.3)

6 (6.9)

5 (5.7)

1 (1.1)

so

54 (72.0)

13 (17.3)

6 (8.0)

1 (1.3)

1 (1.3)

3. The nurse knew what treatment I/the patient needed^a

p

55 (63.2)

15 (17.2)

11 (12.6)

3 (3.4)

3 (3.4)

so

46 (61.3)

15 (20.0)

10 (13.3)

1 (1.3)

3 (4.0)

4. The nurse gave me instructions about caring for myself/the patient at home^a

p

53 (60.9)

16 (18.4)

4 (4.6)

5 (5.7)

9 (10.3)

so

44 (58.7

11 (14.7)

7 (9.3)

6 (8.0)

7 (9.3)

5. The nurse should have been more attentive than he or she was

p

9 (10.3)

7 (8.0)

4 (4.6)

6 (6.9)

61 (70.1)

so

11 (14.7

3 (4.0)

3 (4.0)

11 (14.7)

47 (62.7)

6. The nurse told me what problems to watch out for

p

53 (60.9)

12 (13.8)

8 (9.2)

7 (8.0)

7 (8.0)

so

36 (48.0)

22 (29.3)

4 (5.3)

9 (12.0)

4 (5.3)

7. The nurse told me what to expect at home

p

42 (48.3)

14 (16.1)

12 (13.8)

6 (6.9)

13 (14.9)

so

32 (42.7)

22 (29.3)

9 (12.0)

5 (6.7)

7 (9.3)

8. The nurse explained all procedures before they were done

p

63 (72.4)

12 (13.8)

4 (4.6)

6 (6.9)

2 (2.3)

so

52 (69.3)

10 (13.3)

9 (12.0)

3 (4.0)

1 (1.3)

9. The nurse seemed too busy at the nurses’ station to talk to me

p

5 (5.7)

3 (3.4)

0 (0.0)

8 (9.2)

71 (81.6)

so

6 (8.0)

2 (2.7)

2 (2.7)

10 (13.3)

55 (73.3)

10. The nurse explained things in terms I could understand

p

69 (79.3)

10 (11.5)

2 (2.3)

3 (3.4)

3 (3.4)

so

59 (78.7)

9 (12.0)

3 (4.0)

2 (2.7)

2 (2.7)

11. The nurse was understanding when listening to my/the patient’s problem^a

p

69 (79.3)

14 (16.1)

1 (1.1)

2 (2.3)

1 (1.1)

so

63 (84.0)

8 (10.7)

3 (4.0)

1 (1.3)

0 (0.0)

12. The nurse seemed genuinely concerned about my pain, fear and anxiety

p

65 (74.7)

10 (11.5)

6 (6.9)

4 (4.6)

2 (2.3)

so

56 (74.7)

13 (17.3)

2 (2.7)

2 (2.7)

2 (2.7)

13. The nurse was as gentle as he/she could be when performing painful procedures

p

64 (73.6)

9 (10.3)

5 (5.7)

4 (4.6)

5 (5.7)

so

57 (76.0)

10 (13.3)

7 (9.3)

0 (0.0)

1 (1.3)

14. The nurse treated me as a number instead of as a person

p

8 (9.2)

5 (5.7)

4 (4.6)

7 (8.0)

63 (72.4)

so

8 (10.7)

1 (1.3)

3 (4.0)

5 (6.7)

58 (77.3)

15. The nurse seemed to understand how I felt

p

60 (69.0)

18 (20.7)

5 (5.7)

2 (2.3)

2 (2.3)

so

50 (66.7)

13 (17.3)

8 (10.7)

2 (2.7)

2 (2.7)

16. The nurse gave me a chance to ask questions

p

70 (80.5)

9 (10.3)

4 (4.6)

2 (2.3)

2 (2.3)

so

61 (81.3)

7 (9.3)

6 (8.0)

0 (0.0)

1 (1.3)

17. The nurse was not very friendly

p

4 (4.6)

2 (2.3)

1 (1.1)

3 (3.4)

77 (88.5)

sp

3 (4.0)

0 (0.0)

1 (1.3)

3 (4.0)

68 (90.7)

18. The nurse appeared to take time to meet my needs

p

68 (78.2)

14 (16.1)

2 (2.3)

0 (0.0)

3 (3.4)

so

56 (74.7)

9 (12.0)

7 (9.3)

1 (1.3)

2 (2.7)

19. The nurse made sure that all my questions were answered

p

61 (70.1)

19 (21.8)

3 (3.4)

2 (2.3)

2 (2.3)

so

54 (72.0

14 (18.7)

6 (8.0)

0 (0.0)

1 (1.3)